DELIVERY & RETURNS
We aim to get all our orders out to you as quickly as possible. Each delivery is fast, tracked and signed for and is dispatched with DPD.
Please provide your mobile number if you'd like SMS notifications from DPD.
If you are waiting for your order, use the tracking information included in your confirmation email, or contact us on firstname.lastname@example.org
DPD next working day (order by 1pm) - £5
DPD 2 working days (order by 1pm) - £10
DPD 2 working days (order by 1pm UK time) - £20
Rest of the World
DPD please allow up to 10 working days (order by 1pm UK time) - £20
We hope you will love your WNU order, but if you are unhappy with our products they can be returned for exchange or refund provided that the following guidelines are observed. Simply fill out the returns form included with your order
- Goods must be received by our warehouse within 28 days for a return.
- Goods must be received by our warehouse within 14 days for an exchange.
- Goods should be returned unworn and packaged as per the original order with all tags in place, folded and wrapped in the original tissue paper and inside the original unmarked gift box.
- All items should be returned in the original packaging which protects the gift box. If this is impossible then an alternative packaging may be used.
Failure to adhere to these guidelines may result in delays processing the return, deductions being made to the value of refunds; and exchanges/refunds being refused.
We suggest goods be sent back to us using a registered/trackable service, as we cannot be held responsible for goods which are lost or damaged in transit. Please note, we do not refund shipping costs/duties and taxes incurred. Nor do we cover the charge for returns/exchanges to be sent back to us, with the exception of goods that are faulty.
Please note sales items are non-refundable and With Nothing Underneath is unable to refund any postage costs.
Hales Industrial Park
Rowley Greens Lane
Returns can take up to 2 working days to process, please bear this in mind before getting in touch.
Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.
If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days and are subject to regulations.