Delivery

Please see your region below for more information on delivery times and prices.
Please ensure that you include both your contact phone number and email address when placing orders, so we can let you know when your order is being shipped.

If you are waiting for your order, you can track your delivery using the details provided in your confirmation email. Or else, you can always email us at hello@withnothingunderneath.com
Please note due to COVID 
 
UK
Royal Mail 2-4 working days - £5
Royal Mail 1-3 working days - £7
Orders placed after 1pm will be dispatched the following working day. 

EU
DHL 4 to 5 working days -  £25
Free for orders over £175. 
From 1st July 2021, the European Union VAT regulations have changed for online sales. Therefore all orders under 150 will now be subject to VAT at point of sale (applicable VAT rate based on final destination). Please note an additional £2 fee will be included to cover the compliance costs of the new EU VAT regulations. The total cost of your order will be visible at checkout, with no further customs charges. An additional benefit is a quick customs release, speeding  up order receipt.
 
USA
DHL 3 to 4 working days -  £25
Free for orders over £175. 
 
Australia
DHL 4 to 5 working days - £25
Free for orders over £175.
 
Rest of World 
DHL Approximately 4 to 5 working days - £30
Free for orders over £175.  
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Customs & Taxes
Please be aware international deliveries will be subject to  import taxes, fees, levies once the order reaches the destination country. With Nothing Underneath has no control over any delays or charges and cannot predict if these might occur. Any charges must be paid by yourself, please check the email address you used to place your order, as customs normally contact you this way if necessary. You may wish to contact the relevant Customs authorities for clarification before placing an order.
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International Orders

VAT will be deducted for all NON-UK and NON-EU addresses. Which means all International orders will simply pay local taxes and duties (if this applies) on arrival. All UK orders are as normal, VAT will appear as a breakdown on the cart page. 

Dispatch Times
Orders placed before 1pm will usually be dispatched on the same day. If you need your order to be delivered on a certain day, or would like us to delay postage, leave us a message in the ‘notes’ area of the checkout page.

If you have paid via PayPal please leave 1-2 days for the transaction to clear, if you need next day delivery on your order please contact us directly and we can make arrangements.  Transit times are always given in working days, and can be subject to customs delays. For international orders we use DHL Express who give complete peace of mind with their tracked service. Please provide your mobile number when prompted at the checkout, as this will ensure that you receive delivery information and additional options via SMS as well as email.
 
Returns

We hope that you’re happy with your new purchase, but we understand that sometimes things aren’t quite perfect. You can return any unworn items to us within 14 days of receiving your order for a refund, or within 28 days for an exchange. Simply fill out the return form in your box and post your item(s) to:

With Nothing Underneath c/o ILG,
Unit 25 The Birches Industrial Estate,
East Grinstead.
RH19 1XZ

All items must be unworn and sent back folded in the original packaging. 

Please note that With Nothing Underneath is unable to refund any postage costs. We suggest goods be sent back to us using a registered/trackable service, as we cannot be held responsible for goods which are lost or damaged in transit. Please note, we do not refund shipping costs/duties and taxes incurred, nor do we cover the charge for parcels being sent back to us, with the exception of goods that are faulty. All exchanges are delivered free of charge.

All international returns should clearly state the package is a return on the outside of the parcel, to avoid further duty charges when returning goods.

All returns will be processed within 4-7 working days.

Faulty Goods
Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days and are subject to regulations.