WE SHIP WORLDWIDE

DELIVERY & RETURNS

DELIVERY

Please see your region below for more information on delivery times and prices.


If you are waiting for your order, you can track your delivery using the details provided in your confirmation email. Or else, you can always email us at info@withnothingunderneath.com 

 

*PRE ORDERS*

We are currently having the new linen woven for the LINEN orders - its all made to order so with the huge demand in recent weeks due to The amazing Duchess of Sussex we have unusual delays. They will be back in stock on 22nd November but we can take pre-orders now. They're worth the wait... !

 

UK

DPD 1 to 2 working days - £5 / free for orders over £150

Orders placed after 1pm will be dispatched the following working day. 

Please provide your mobile number if you'd like SMS notifications from DPD.

 

Europe

DHL 4 to 5 working days - £18 - £20.

There is also an option for an express courier. 

Free for orders over £175. Shipping will be calculated at the checkout.

 

USA

DHL 3 to 4 working days -  £25. 

Free for orders over £175. Shipping will be calculated at the checkout.

 

Australia

DHL 4 to 5 working days - £25.

Free for orders over £175.

 

Rest of World

DHL Approximately 4 to 5 working days - £30 - £36.

Free for orders over £175. Shipping will be calculated at the checkout.

 

Customs & Taxes

Please be aware international deliveries may be subject to customs duties or taxes once the order reaches the destination country. With Nothing Underneath has no control over any delays or charges and cannot predict if these might occur. Any charges must be paid by yourself, please check the email address you used to place your order, as customs normally contact you this way if necessary. 

 

 

Dispatch Times

Orders placed before 1pm will usually be dispatched on the same day. If you need your order to be delivered on a certain day, or would like us to delay postage, leave us a message in the ‘notes’ area of the checkout page.

If you have paid via PayPal please leave 1-2 days for the transaction to clear, if you need next day delivery on your order please contact us directly and we can make arrangements. 

Transit times are always given in working days, and can be subject to customs delays. For international orders we use DHL Express who give complete peace of mind with their tracked service. Please provide your mobile number when prompted at the checkout, as this will ensure that you receive delivery information and additional options via SMS as well as email.

 

Returns

We hope that you’re happy with your new purchase, but we understand that sometimes things aren’t quite the perfect fit.

You can return any unworn items to us within 14 days for a refund, or within 28 days for an exchange. Simply fill out the return form in your box  and post your item(s) to:

With Nothing Underneath
Unit 7-8
Hales Industrial Park
Rowley Greens Lane
Coventry
CV6 6AT

All items must be unworn and with the original packaging.

 

We suggest goods be sent back to us using a registered/trackable service, as we cannot be held responsible for goods which are lost or damaged in transit. Please note, we do not refund shipping costs/duties and taxes incurred. Nor do we cover the charge for returns/exchanges to be sent back to us, with the exception of goods that are faulty.

 

With Nothing Underneath is unable to refund any postage costs. UK exchanges will be delivered free of charge. For international customers we will charge a delivery fee to send out an exchange item. Returns will be processed within 4 working days.

 

 

FAULTY GOODS

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered. We take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt and any items deemed to be subject to fair wear and tear will not be accepted as faulty. Similarly, we cannot accept responsibility for garments that have been damaged during washing if our wash instructions have not been followed. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about the fault.

If we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card to the value of the item at the time of purchase and any shipping costs incurred at the time of sale. Please note that refunds can take up to 30 days and are subject to regulations.