INTERNATIONAL ORDERS

WNU have partnered with Global-E, experts in helping brands to sell globally in a localized currency to customers in more than 200 destinations worldwide.

The use of Global-E allows us to offer a smooth and more effective shopping experience. Customer benefits include:

  • Transacting in your own currency
  • Being able to use localized alternative payment methods
  • Brand handled tax and duty costs, or customers can opt to pre pay at checkout
  • Multiple Shipping options
  • Transparent and easy returns and free exchanges.

 

You may notice a slight increase in price as we now incorporate certain taxes and duties dependant on location and order value. This ensures that our pricing remains as transparent as possible for our international customers so they aren't surprised with large costs upon delivery and enables us to offer international customers returns at a fixed postage charge.

For more information on what taxes and duties are included please refer to the checkout page when ordering. This will state the correct taxes and duties and when they are applicable.

All duties and taxes paid are non refundable.

 

How To Shop

Once you have entered our website, select your shopping destination using the country selector.

Simply browse and select the items and sizes you want to purchase and click ‘ADD TO CART’

          • Click ‘CART’ (top right hand side of the page) and ensure the items and pricing is correct (including any relevant discount codes). You can continue to shop or browse the site at any time and return back to the 'CART’ when you are ready to purchase. Please note items aren't reserved when they are in your 'CART'.
  • When you have selected and are satisfied with the items in the 'CART’, Click the ‘CHECKOUT’ button.
  • Continue to follow the simple prompts on your screen through our secure Checkout process
  • As soon as your order has been placed successfully, you will receive an Order Confirmation email and then dispatch when it has been shipped.

 

Unfortunately, we are now unable to place any international orders over the phone

SHIPPING

Shipping Costs

The relevant international delivery charge will automatically be added to your shopping bag when you input your Shipping Address details and select the correct country. Please do not hesitate to contact Customer Care by emailing hello@withnothingunderneath.com if you have any further questions regarding shipping costs.

Country

Shipping

Free Over Order Value Of

Eurozone & EU

€10

€190

USA

$8

$180

Switzerland

CHF10

CHF230

Australia

AU$20

AU$300

Canada

CA10

CA310

 

If you do not see your shipping destination listed above please proceed to the checkout page to see delivery charges.

Tracking Your Order

You will receive an email from us when your order is on it's way. To track your delivery just head to the portal here and enter your order number including the # for the most recent updates.

RETURNS

Returning Your Order

If you are not completely satisfied with your order, WNU and Global-E offer a straight forward returns policy. Please include the hashtag (#) when you are putting in your order number into the Global-E system.

All international returns should clearly state the package is a return on the outside of the parcel, to avoid further duty charges when returning goods. Return shipping costs will be deducted from the refund total.

1. Head to the Global E Returns Portal to generate your returns label. You will need your order number (including the #) and email address handy to create this The returns portal can be found here
2. Once in the return’s portal, select the items you wish to return, choose a reason from the drop down menu and click next.
3. Your returns label and form will be generated.
4. Include the Global E returns form inside the parcel.
5. Attach the return address label to the outside of your parcel ensuring you remove any old address or postage labels.
6. Return your parcel via your selected carrier.

All items must be unworn and sent back folded in the original packaging.

Please note that With Nothing Underneath is unable to refund any postage costs.

Late Returns

Your items should be sent back to us within 28 days of receipt as per the WNU Returns Policy. Returns outside of these timings may be accepted at the discretion of WNU and may be returned back to the customer or may only be refunded as Store Credit.

Faulty Returns

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered, and communicated to the customer service team. We take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt. We will strive to replace a faulty item where the replacement is in stock and available.

Similarly, we cannot accept responsibility for garments that have been damaged during washing if our care instructions have not been followed and a refund will not be provided in the instance.

If we cannot offer you a replacement, you have the choice of receiving an e-gift card or a refund to your card to the value of the item. Please note that refunds can take up to 30 days and are subject to regulations.

Monogrammed Returns

WNU cannot refund or exchange any monogrammed order, unless the shirt is faulty or damaged. We take every effort to check your purchase thoroughly for any faults before dispatching.

However, if you notice one, please contact our team at immediately and we will look into this for you.

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered.