About WNU

With Nothing Underneath is a DTC Womenswear start up creating shirts for women. Inspired by men’s tailoring, British heritage, and timeless style, WNU was born in London in 2017 out of the need for shirts that were perfectly adjusted for women, sustainably sourced, and stood the test of time.

WNU is all about simplicity - paired back, laid back, timeless, effortless. WNU fulfils the under exploited territory of female shirting, in an accessible, easy to shop manner, at an affordable price for a luxury item, using the highest quality sustainable materials. WNU is also a business with a message and a purpose; we are dedicated to running a business that gives back to our community, values our customer, and respects our planet.

 

About The Role

 

Everything we do at WNU incorporates our customer at the very heart of all decisions and actions. The Customer Service Assistant role is a fantastic opportunity to work in a customer-led environment that is fast paced and forever growing and developing, with the customer experience at the forefront of every task we do. The role will cover all angles of Customer Service, from front-facing responding to customers, to developing new ideas to improve both the online and in-store customer experience. Customer Service is a really holistic department and works closely with Production, Marketing and E-commerce teams to make sure we are constantly improving and developing.

 

Your Responsibilities

 

• Support Customer Experience Manager on the day to day running of the department

• Provide outstanding customer service, liaising directly with customers and client on all platforms (Email and Phone)

• Maintaining high Customer service policies and standards (as outlined by the WNU Customer Policy Document) providing an efficient service with a can do attitude and willingness to help

• Communicating with team members across all departments and on all matters related to customer needs

• Liaise with the WNU warehouse

• Updating customer embroidery documents

• Overseeing and answering Stamped customer reviews

• On occasion, ability to analyse customer and returns data for trade meetings

 

You'll need

 

• Fluent in English

• Previous experience working face to face and over emails to communicate with customers

• Experience working in team environments and handling multiple deadlines

• Familiarity in Google software

• Experience on Shopify preferred

• Excellent attention to detail and organisation skills

• Proactive problem solver with the ability to adapt to change

• Positive ‘can do’ attitude and goal oriented

• Exceptional communication skills

• Enthusiastic and problem solving positive attitude

• Ability to work independently

• Proficient in Microsoft Office Suite

 

Candidate’s benefits

 

• Competitive Salary

• 25 days holidays

• Flexible working hours

• Work from home days

• Clothing discount

 

To apply for this role please email tessa@withnothingunderneath.com with a CV and cover letter telling us why you would be a good fit for the role.

 

 

About WNU

 

With Nothing Underneath is a DTC Womenswear start up creating shirts for women. Inspired by men’s tailoring, British heritage, and timeless style, WNU was born in London in 2017 out of the need for shirts that were perfectly adjusted for women, sustainably sourced, and stood the test of time.

 

With Nothing Underneath is a modern luxury brand celebrated for its elevated approach to wardrobe essentials. Renowned for our signature shirting, we create timeless pieces defined by exceptional fabric, refined detail and effortless confidence. WNU is also a business with a message and a purpose; we are dedicated to running a business that gives back to our community, values our customers, and respects our planet.

 

About The Role

 

As a Store Associate, you will be a key part of the WNU team, providing excellent customer service, supporting daily store
operations, and maintaining high visual standards.
You will help ensure every customer feels valued and supported while contributing to the store's success by achieving team sales goals.

 

Key Responsibilities:

Customer Experience

• Provide a warm, friendly, and professional welcome to every customer.
• Assist customers with product selections, offering styling advice and detailed product information to enhance their shopping
  experience.
• Address customer inquiries and resolve issues promptly and professionally.

 

Sales Support

• Support the team in achieving sales targets by delivering exceptional service and promoting upselling opportunities.
• Process transactions efficiently and accurately using the point-of-sale system.
• Assist in executing in-store promotions and events to drive sales and engagement.

 

Visual Merchandising

• Maintain high visual and presentation standards, ensuring the store is clean, tidy, and well-stocked at all times.

   

• Support the team in setting up displays and replenishing inventory to reflect WNU’s brand aesthetic.

   

Skills & Experience:

 

• Passionate about fashion, style, and delivering outstanding customer service.
• Friendly, approachable, and confident in engaging with customers.
• A proactive and reliable team player with a strong work ethic.
• Detail-oriented and organized, with the ability to multitask in a fast-paced environment.
• Flexible and adaptable, with the ability to work weekends and bank holidays as required.
• Prior retail or customer service experience is a plus but not essential; a positive attitude and willingness to learn are most
  important.

 

Candidate’s benefits

 

• Competitive hourly rate and sales incentives.
• Generous employee discount on WNU product.
• Opportunities for training and development within a supportive team environment.
• Be part of a growing and dynamic brand.

   

 

To apply for this role please email martasousa@withnothingunderneath.com with a brief cover letter and CV.