About the role

WNU are opening their first retail store with the intention to reach a whole new audience and allowing the current community to experience the brand IRL! You'll get to be a part of helping to shape the in-store experience, guided by our supportive team who have already created a strong community through our great products and excellent experience. This is an opportunity to get in on the ground floor of our retail strategy, making a direct impact on WNU's future growth. You will help define and implement the in-store experience for WNU, which will inform how we offer our service in many stores to come.

We're looking for someone who likes a challenge, who's capable of quick, creative solutions and is excited by the idea of helping build something from the ground up. You must be passionate about people and the retail industry. You will possess a high standard of organisation, time management, and commercial capability.

The right candidate will be passionate about shirts, love spending time with customers and confident they can deliver a best-in-class experience alongside commercial results. You will help define how we scale this into other stores through the right team, training, and processes. You will thrive on working autonomously to achieve clear goals.

While the majority of your time will be spent in-store, you will proactively work to ensure you are meeting with and getting to know the wider business and team, leveraging and sharing your insights and experience

Responsibilities

● Responsible for the commercial performance of the store, driving forward sales, and achieving company objectives

● Building customer profiles and nurturing relationships with VIP clients.

● Providing excellent, memorable customer service to our community

● Have a eye for styling and a passion for women’s shirting

● Working with the Founder, Head of Marketing and relevant stakeholders to define retail goals and procedures

● Lead and manage the store team, including recruitment, development, coaching, and well-being

● Maintaining appropriate staffing levels within budget

● Ensuring an outstanding experience for 100% of visitors to our store

● Maintain appropriate stock levels in your shop and ensure exceptional standards in housekeeping and visual merchandising

● Maintaining the security of the premises, stock, and all monies

● Being hands-on and ready to take on any task that may be required for the effective running of the store/or wider business

● Proactively developing experiments and insights to inform how we can improve what we do and how we do it

NOTE: The role is full-time and will require you to work weekends, evenings, and some public holidays as needed

Requirements

Experience

● 2-4 years of experience in retail as a manager

● CRM experience

● Experience managing people and a natural role model

● Demonstrable experience delivering exceptional customer experience and business results

● Demonstrable experience selling products requiring specialist knowledge

● Experience recruiting, training and developing a team

● A willingness to embrace demonstration-based sales techniques

● Experience in driving business KPI’s, staff planning, inventory etc.

● Excellent communication skills and merchandising abilities – including the capacity to converse warmly and effortlessly with customers

Qualities

● Fun, kind and personable

● You use data and insights to inform your choices and improve what you do and how you do it

● While you are data driven you know not all data is in a spreadsheet and you can pull insights from observation and other sources

● You can navigate complex people situations with deft negotiation and influencing skills

● Your verbal and written communication game is strong, you can clearly share your ideas and data to support them. You use plain language and don’t add unnecessary complexity

● You are self-motivated and able to work independently as well as part of a team

● Experimentation is a natural instinct

● passionate, meticulous, and motivated in your approach to supporting your team.

Benefits

● Competitive salary based on experience.

● You’ll get the first-hand experience of being part of and growing with high growth,

super early stage, fast-moving, and ambitious company.

● 25 days holiday + bank holidays, with a relaxed approach.

● Generous allowance for WNU products.

● Private pension scheme

● Contribute to building and scaling a culture where wellbeing is part of how we do things, not just a bonus.

● Lots of amazing opportunities to get to know other members of the team at our team lunches, socials and offsite.

● A proactive approach to creating a working environment that supports/reflects our team member's unique personal needs.

Sustainability at WNU

Putting people and the planet alongside profits is what we are about here at WNU and we have a B Corp application pending.

Wellbeing at WNU

We are building a team filled with incredible human beings and it is our collective unique spirits that make WNU very special. We're cultivating an environment where we can all truly be ourselves (on the good days and the bad) and make an authentic impact. Growing and thriving as individuals and achieving something very significant together.

Diversity, Inclusion and Belonging at WNU

People are at the centre of everything we do at WNU. We work hard to make sure that we're amplifying diverse voices externally within our amazing community. Equally, we are on a mission to make WNU a company where every member of our team feels they can truly be themselves and genuinely make an impact.

To apply for this role please submit your CV to pip@withnothingunderneath.com. Please note due to the number of applications we receive we can only reply to those that are successful to the next stage.