RETURNS

If for some reason you are not completely satisfied with your purchase, we offer a Free Returns Policy.

All items must be returned within 28 days of receipt of your order with the completed Online Returns Form enclosed, and must be returned new, unused and in the original packaging with all WNU tags and labels attached.

Please neatly fold and repackage your unworn items back into the WNU box and note on your returns form how you would like your return to be processed (i.e. refund, exchange).

Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per our Returns Policy, we will process your return request within 7 working days of receiving your returned goods. A confirmation email will be sent to the account holder once the refund is processed.

 

Return Timeframes

Our returns period is 28 days from the date of delivery. Please allow up to 7 working days for all returns to be processed from the date our warehouse receives your return.
 
If you send your parcel back to us via a trackable service, you will be able to see the date your parcel arrives at our warehouse and will be able to work out the latest date you will hear from us. For example, if we receive your parcel back on a Monday, you will hear from us by the following Wednesday.

UK Returns

If you are not completely satisfied with your purchase, please follow the steps below to return it to us. We offer a FREE UK returns service via Royal Mail.

Simply go to https://www.royalmail.com/track-my-return/create/5073  and follow the instructions on screen to return your items.

*Please ensure you keep any Proof of Postage safe until we have confirmed receipt of your returned item(s) as the items remain the customers property until they are received by WNU.. Once your return has been processed, we will send you a confirmation email.

Returning Monogrammed Orders

WNU cannot refund or exchange any monogrammed order, unless the shirt is faulty or damaged. We take every effort to check your purchase thoroughly for any faults before dispatching.

However, if you notice one, please contact our team at immediately and we will look into this for you.

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered.

Returning Gifted Items

Currently we do not offer gift receipts for online purchases.

If a gifted item is returned for a refund, the refund will be made to the original payment method and a confirmation email will be sent to the person who made the original purchase.

Faulty Goods

Please note, returns of faulty items will only be accepted if the goods were faulty when delivered, and communicated to the customer service team. We take every effort to check your purchase thoroughly for any faults before dispatching. All items returned as faulty will be inspected on receipt.

Similarly, we cannot accept responsibility for garments that have been damaged during washing if our care instructions have not been followed. We will replace a faulty item where a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us about your order.

If we cannot offer you a replacement, you have the choice of receiving an e-gift card or a refund to your card to the value of the item. Please note that refunds can take up to 30 days and are subject to regulations.

Rest Of World Returns

All international returns should clearly state the package is a return on the outside of the parcel, to avoid further duty charges when returning goods.

Please post your returns to our warehouse:

With Nothing Underneath c/o ILG,
Unit 25 The Birches Industrial Estate,
East Grinstead.
RH19 1XZ

All items must be unworn and sent back folded in the original packaging.

If you are looking for an exchange, please write which shirt you are sending back and which shirt you are wanting to exchange for, clearly stating the shirt type, colour and size. Once processed, we will send this back out to you free of charge.

If you are looking for a refund, please write which shirt you are sending back, state you are looking for a refund and the reason code.

Please note that With Nothing Underneath is unable to refund any postage costs. We suggest goods be sent back to us using a registered/trackable service, as we cannot be held responsible for goods which are lost or damaged in transit. Please note, we do not refund shipping costs/duties and taxes incurred, nor do we cover the charge for parcels being sent back to us, with the exception of goods that are faulty. All exchanges are delivered free of charge.

Return To Store

You can return your online or instore purchase to our store if you are in London.
Our address is:
 
With Nothing Underneath
47 Elizabeth St
London
SW1W 9PP
 
Please note our store can only accept returns in person, please don't send any parcels to the store as these may not arrive during our opening hours.
 
Returns to store will be processed the same day.
 

Online Refunds

We will issue a refund for returned item(s) purchased online that are returned according to the WNU Returns Policy.

Please allow up to 7 working days for all returns to be processed from the date our warehouse receives your return.

If you send your parcel back to us via a trackable service, you will be able to see the date your parcel arrives at our warehouse and will be able to work out the latest date you will hear from us. For example, if we receive your parcel back on a Monday, you will hear from us by the following Wednesday.